Business terms

We provide software development, AI solutions, and related services, including design, implementation, operations, and consulting. The specific scope, deliverables, and delivery terms are always agreed in a proposal, contract, or order. Work not stated in those documents is not part of our obligation unless the parties agree otherwise.

Timelines and prices set out in proposals are professional estimates based on the information available when they were prepared. Changes in scope, delayed inputs, or unexpected technical circumstances may affect the plan and budget. We will notify the client of material changes without undue delay.

Proper delivery requires timely decisions from the client, necessary access to systems and materials, and feedback within reasonable periods. Delay on the client side may result in adjusted deadlines. We likewise undertake to respond promptly and to communicate risks related to delivery openly.

Fees and invoicing follow the agreement of the parties, typically a deposit plus progress or milestone payments, or a monthly retainer. Invoices are usually due within 14 days unless otherwise agreed. In the event of late payment, we may suspend work until outstanding amounts are settled.

Rights to deliverables created specifically for the client pass to the client upon full payment of the agreed fee, unless otherwise agreed. Internal tools, libraries, methods, and know-how that we used or already held before the engagement remain our property.

Commercial and technical information obtained in connection with the engagement is treated as confidential and is not disclosed to third parties unless required to perform the contract, required by law, or authorized by the client. Information may also be shared with persons bound by the same confidentiality obligations (for example contractors or collaborators under an NDA, to the extent needed for delivery). We expect the same confidentiality from the client regarding our know-how and pricing.

We provide services with due professional care. The scope and limits of liability for damage arising in connection with a given engagement are further defined in the relevant contract, proposal, or order. We are not liable for indirect or consequential damage, lost profits, or damage caused by circumstances beyond our reasonable control, unless the contract or mandatory law provides otherwise.

Either party may terminate the engagement in the manner and under the conditions set out in the contract. Fees are due for work already performed and approved. Undelivered parts of the engagement are settled according to the actual state of the project as of the termination date.

These terms are governed by the laws of the Czech Republic. The parties will first attempt to resolve disputes amicably; failing that, the competent courts in Brno shall have jurisdiction. An individual contract takes precedence over these terms. If any provision is invalid or unenforceable, the remaining provisions remain in effect.

These terms take effect on 1 January 2026. Questions may be sent to contact@devehope.com.